Size Guide

Our sizing is in Australian Sizes which is the same as US Sizes from our supplier. We recommend choosing your Australian size in any open toe shoes and going 1 size up in all closed toe shoes and boots If you are unsure of your correct size please contact us at info@highheels.com.au and we are happy to assist you further.

Mens Sizing

Generally for men’s sizes we recommend adding two sizes to your male shoe size for open toe shoes and 3 sizes for closed toe shoes. (e.g. Men’s size 10 would be ladies size 12 in open toe, and size 13 in closed toe.) This conversion is rough guide and not always accurate because factors such as foot width etc. Contact us at info@highheels.com.au if you are unsure of which size to order so we can help you further.

In Between Sizes

We sell foot halters that push the foot back in shoe, these are great for shoes that are a little on the big side, uncomfortable or if your toes are coming forward in the shoe the halter will keep them back.


Exchanges and Returns

We want you to feel happy and satisfied with your shoe purchase. We will exchange shoes if they are the wrong size, or if a different style is wanted, but the shoes must be ‘As New’ in original packaging and customers must pay the cost of returning the shoes to us, plus $15 for our extra shipping charges, as we only offer free shipping once. As an alternative to an exchange, a customer can get an online or store credit valid for 12 months. We don’t offer refunds for ‘Change of Mind’, we only offer refunds if the shoes are ‘As New’ and have a manufacturing fault. If this is the case, we will also pay the shipping costs of the return.


Shipping

We Offer Free Shipping Australia Wide

Standard Australian deliveries will generally take 3 - 10 days In some cases out of stock items may take longer, we appreciate your patience. We ship via Australia post or fastway couriers Please advise when making your order any additional information such as an authority to leave In store Pick Up.You can also elect to collect your shoes from our store 292 CROWN STREET, SURRY HILLS 2010 Please notify us at the checkout when ordering

Express Post


Please contact us for express post options with your order. International Shipping rates. Currently we only ship to New Zealand. Flat rate for under 5kg is $49.50 (AUD). For orders over 5kg additional fees will aply and we will contact you with these rates